AMAG Technology is discontinuing Symmetry CompleteView versions 4.x and 6.x. This follows the End of Life announcement for these versions from our video partner, Salient Systems, and the dates below are aligned with Salient’s lifecycle.
Why These Versions Are Being Retired
Symmetry CompleteView v4.x and v6.x are built on an older operating system and platform baseline. Current releases of Symmetry CompleteView provide an updated underlying architecture and support for newer Windows Server platforms. Retiring v4.x and v6.x allows ongoing development and support to focus on the current platform.
Key Dates
| Milestone | What It Means | Effective Date |
|---|---|---|
| End of Life | No further feature development will take place. Engineering work is limited to approved maintenance and critical issues. | October 6, 2026 |
| End of Sale | Symmetry CompleteView v4.x and v6.x will no longer be available for order, and installers will no longer be available for download. | October 1, 2027 |
| End of Support | Technical support, software updates, and version-specific documentation and training will no longer be provided. | October 1, 2027 |
What Stays the Same Until End of Sale
Until October 1, 2027, Symmetry CompleteView v4.x and v6.x remain available for download, standard technical support continues, and existing documentation and training remain available.
Availability on newly manufactured servers depends on compatibility with the applicable operating system, hardware and software dependencies, and not every current server configuration will support these versions.
Affected Products and Recommended Upgrade
| Current Version | Coverage | Upgrade To |
|---|---|---|
| Symmetry CompleteView 4.x (all releases) | All editions and license types | Symmetry CompleteView v8.0 or later |
| Symmetry CompleteView 6.x (all releases) | All editions and license types | Symmetry CompleteView v8.0 or later |
Start Planning Your Upgrade
We encourage customers running Symmetry CompleteView v4.x or v6.x to begin planning their upgrade well ahead of the End of Support date to ensure uninterrupted service and support.
If you need guidance on migration options or want to discuss your specific needs, contact your AMAG Sales Representative or reach Technical Support directly:
- Email: technical.support@amag.com
- Phone: +1 (800) 874-1091
- International: +44 (0) 330-390-3840
Thank you for your continued trust in AMAG. We look forward to supporting your security needs.
