Personalized Support for Maximum Security Performance
Businesses with complex systems and mission-critical requirements need more than just technology, they need a trusted advisor. AMAG Technology’s Platinum Program is designed to meet that need by offering tailored support, strategic guidance, and priority service to help ensure your Symmetry™ system performs at its best.
Elevate Your Security Experience
The Platinum Program delivers a personalized approach that confidently empowers organizations to manage large-scale deployments and intricate security challenges. By enrolling in the program when you purchase a Platinum Site Support Agreement (SSA), customers receive a dedicated layer of support designed to elevate their entire experience with AMAG’s Symmetry security solutions. It’s not just a support agreement — it’s a partnership
Your Trusted Advisor: A Dedicated Strategic Account Manager
At the core of the Platinum Program is the assignment of a dedicated strategic account manager who serves as your single point of contact for personalized service. This expert advisor works closely with you to understand your unique security requirements, align your goals with AMAG’s product roadmap, and ensure a proactive support experience.
With regular communication and strategic insight, your strategic account manager helps:
- Prevent issues before they arise
- Keep you informed of product updates and changes
- Guide long-term planning and deployment strategies
Fast, Priority Support When You Need It Most
Platinum members receive priority technical support, which translates into rapid response times and direct access to AMAG’s top-tier technical experts. Whether you’re facing a technical challenge or planning a future system upgrade, your organization benefits from expert assistance exactly when you need it.
Resources to Drive Performance and Growth
The Platinum Program also gives customers access to exclusive tools, enhanced training, and ongoing resources to ensure your system stays optimized. From hands-on workshops to tailored deployment assistance, AMAG is committed to helping your security operations scale confidently.
A Commitment to Excellence
At AMAG Technology, our CustomerFirst mindset drives everything we do. The Platinum Program reflects that commitment by delivering expert attention, strategic guidance, and reliable support to help you meet today’s challenges and prepare for tomorrow’s opportunities.
Ready to take your security strategy to the next level? Visit AMAG’s Platinum Program page to learn more and discover how personalized support can transform your security operations.
