Return Materials Authorization

Quality Assurance and Customer Satisfaction

AMAG takes great pride in the longevity and reliability of our products, however, we understand there are rare instances when a product may need to be returned or replaced. AMAG stands by our commitment to provide exceptional products and service.

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Our Commitment to Replacement

At AMAG, we want our customers to have peace of mind when they choose our products. In the event that a customer encounters a faulty control panel, we are here to help. Our commitment to quality extends beyond the initial purchase, and we will replace any panel that does not meet our high standards due to manufacturing defects.

RMA Policy

Contact Tech Support to Initiate the RMA Process

A return request can be classified in one of the following categories:

In-Warranty Replacement

AMAG will replace with new units OR refurbished units (at our discretion). Prior to requesting an RMA, unit(s) must be validated by our Technical Support Department and have a Technical Ticket number assigned.

Return for Credit

AMAG will accept product for credit if the product is in new condition, unopened and in its original packaging. All returns must be made within 90 days of the purchase date and will be subject to a 20% restock fee. To request a return of over purchased items please contact the relevant customer service team as directed below.

To request an RMA please contact the Technical Support Team:

Phone: +1 (800) 874-1091
Email: technical.support@amag.com