Valued Partners:
Today, I want to share our objectives and progress.
A key to being a successful partner for you is in how easy it is for you to work with AMAG. Companies are constantly seeking ways to stand out, and while the phrase “easy to do business with” is easy to say, it is less easy to implement. To be “easy to do business with” means that we need to be simple, transparent, and efficient for our customers, clients, and partners to interact with us. By doing so, we build stronger partnerships, but more importantly help to facilitate your ease of doing business with your customers. With this in mind, let me share with you what we are doing to achieve this lofty goal.
As I mentioned in November, we need to have improved and streamlined communication. As we all know, effective communication is at the heart of any successful business relationship. Being easy to do business with starts with making communication as straightforward as possible. Whether through email, phone calls, or messaging platforms, AMAG will prioritize clear, open, and prompt communication. We want to be clear as to who your points of contact are, and how to easily contact them. We are working to simplify our processes to help our customers experience a simple and seamless experience.
While systems are important, personalized service is a necessity. You cannot feel like a number, and it is important that we take the time to understand your specific needs and preferences. We hold our customer service in the highest regard and are working to ensure that our personnel are acutely aware of the importance of knowing our customer preferences, and we need to take the time to understand each of your specific needs and preferences. We want to tailor our recommendations, our offers, or even better anticipate your needs, to ensure that our interactions stand out as the best.
Being easy to do business with also means that we need to be flexible. Customers appreciate companies that can adapt to their evolving needs. Whether it’s adjusting to changes in delivery schedules, accommodating special requests, or offering flexible payment terms, we are positioning AMAG to go this extra mile. We strive to quickly pivot when challenges arise, finding creative solutions to any issues, all with the goal to build and strengthen our partner relationships.
A cornerstone of any business relationship is founded on trust which comes from AMAG being open and transparent about our products, pricing, and processes. We understand that you want to know exactly what you are getting from AMAG, how much it will cost, and when it will arrive. Honesty in how we do business ensures that our partners feel respected and valued. We intend to openly communicate about any challenges or issues we may encounter, with a commitment to integrity that is second to none. Inevitably, problems and misunderstandings will arise in any business transaction. However, it is the way that AMAG handles these situations that will embolden our partnership. We want to quickly resolve all complaints and issues with professionalism and empathy.
We are working to be consistent in our approach, providing you with a positive experience that makes it easy for you to know what to expect, and while it is important to our business transactions, it also applies to branding, communication style, and delivery times. By creating a predictable and dependable experience, AMAG believes that we provide our partners with value in convenience, timeliness, price, and quality products.
We recognize that we need to win your business and that you have more choices than ever. Being easy to do business with is incredibly important, and cannot be overlooked. By focusing on clear communications, personalized service, flexibility, and reliability, we intend to build on our positive working relationships to achieve mutual long-term success. Being easy to do business with isn’t just about reducing friction; it’s about creating an experience that you can rely on and enjoy.
As always, we appreciate your business.
I look forward to seeing you at ISC West!
Dave
AMAG Technology Announces Symmetry CompleteView Video Management 7.5
Release includes integration with Vaidio® AI Video Analytics for enhanced security
AMAG Technology announces Symmetry CompleteView Video Management 7.5, the latest software update to its video management system (VMS) platform. This version enhances operator experiences and introduces significant new enterprise capabilities including the integration of Iron Yun’s Vaidio® AI Video Analytics.
The integration of Vaidio® AI Video Analytics provides a comprehensive suite of advanced analytics for people, vehicles, facial recognition, and objects, compatible with any camera or video source.
This enhanced solution supports both real-time monitoring and forensic investigations. Security operators benefit from immediate alerts and notifications, seamlessly integrated into the Live and Alarm View modules within Symmetry CompleteView. Investigators gain enhanced search capabilities, allowing them to review analytic alarm events directly in Symmetry CompleteView or leverage the Vaidio AI platform through a Symmetry CompleteView Web View for advanced analytic searches. Read more.
Visit AMAG Technology at ISC West
You’re invited to visit AMAG Technology at ISC West, booth 16089 at the Venetian Expo in Las Vegas, April 2 -4, 2025. Stop by and learn what is new!
- Symmetry CompleteView Video Management – An open, user-friendly video system with simple deployment, scalability, and a powerful Vaidio® AI Analytics integration for security needs of all sizes.
- Symmetry GUEST Visitor Management – Policy-driven, compliance based and up and running in minutes. Ditch the clipboard!
- Symmetry CONNECT Identity Management – Automate your onboarding, enforce security policies and meet compliance easily.
- Symmetry Control Room – Manage your entire security ecosystem from one window, simplifying processes and improving security.
- Symmetry Wallet – Leverage unique web provisioning technology that supports our Google and Apple Wallet offering.
Enjoy complimentary exhibit hall registration as our guest (saving you up to $175!). Click HERE for your free pass.
Don’t miss our speaking sessions & events.
Why Wallet? Navigating the Evolution of Mobile Credentials
Thursday, April 3 | 1:00 PM – 2:00 PM | Venetian 308
Speakers: Jonathan Dupont & Robert Lydic
Learn why Wallet credentials are becoming the new standard and get best practices for a seamless transition from physical IDs to mobile access.
Embracing the Cloud: Transitioning from On-Premises to Cloud-Based Services
Tuesday, April 1 | 11:15 AM – 12:15 PM | Venetian 308
Panelists: Jody Ross, Justin Wilmas, Trevor Stewart & Brittany Board
Discover the numerous benefits and challenges of moving your organization’s services from on-premises to the cloud.
We look forward to seeing you on the show floor! Book a meeting or demo today!
Visit AMAG Technology at The Security Event in the UK
After an exciting week at ISC, we’ll be back at it the following week. Be sure to visit AMAG Technology at The Security Event, Hall 5 Stand D90, at the NEC in Birmingham, UK, April 8-10, 2025.
Stop by for a coffee and learn about our Symmetry Solution Suite.
Join us for Happy Hour! Check-in on our Symmetry GUEST Visitor Management kiosk, get a demo, and enjoy a pint! April 8 & 9, 2 – 4 pm.
Our team of experts will be speaking on a variety of topics.
Redefining Collaboration: The Evolving Roles of Manufacturers, Integrators, and End Users in Security Solutions
Tuesday, April 8 | 1:00 PM – 1:30 PM | The Forum
Speaker: James Clark
AI Transformation in Physical Security: European Market Opportunities and Challenges
Tuesday, April 9 | 10:00 AM – 10:30 AM | The Forum
Panelist: Jennifer Marx
Looking at the Security Business Landscape from an Integration Perspective
Wednesday, April 9 | 15:50 PM – 16:20 PM | Security Leaders Summit
Panelists: James Clark and Jeff LeBlanc with representatives from Convergint and Audiebant
We can’t wait to see you. Book a meeting or demo today!
Important Update: End-of-Life Announcement for AMAG Technology Reader Lines
Please visit the Partner Portal for an important announcement about our Reader Lines.
Building a Customer-Obsessed Culture at AMAG Technology
AMAG Technology, led by President David Sullivan, is building a customer-obsessed culture. This month features Ben Holme, Production Manager, who share that by prioritizing quality, availability, and clear communication, we ensure that every step of our process is built around delivering value to our customers.
Microsoft® Security Updates & Symmetry Systems Requirements
The Microsoft® Security Update statements are available on the Partner website. Microsoft Security Updates are available for:
- v8.x
- v9.x
- Hosted Systems
These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.
Holidays 2025
UK Office
- April 18 – Good Friday
April 21 – Easter Monday
May 5 – Early May Bank Holiday
May 26 – Spring Bank Holiday
August 25 – Summer Bank Holiday
December 25 – Christmas Day
December 26 – Boxing Day
US Office
- May 26 – Memorial Day
- July 4 – Independence Day
- September 1 – Labor Day
- November 27 – Thanksgiving Day
- November 28 – Day after Thanksgiving
- December 24, ½ Day – Christmas Eve
- December 25 – Christmas Day
- December 31, ½ day – New Year’s Eve
