Valued partners,
I cannot believe that another year has passed, and this will be our last newsletter of the year. I thought I would take a journey back through 2024 and capture the highlights from the year.
Our year began in January with a strategic planning meeting with our key partner Salient, establishing our go-to-market strategy and our mutual development path. A great start to the year. Later that month the executive management team met to update our strategy and 3-year business plan, bringing forward our vision and direction.
2024 brought us many new things in both products, services and branding, and when written in a single list, it is impressive.
- We reintroduced our complete product portfolio, bringing attention to all of our products in a single graphic.
- We introduced the AMAG Financial Services program, providing leasing alternatives for our partners to offer their customers.
- We finalized our vision for our future Symmetry Access product.
- We released our Apple and Google Wallet credentials.
- We expanded and refined our approach to solution selling, installation and support.
- At ISC West, we revealed our new booth.
- We updated our website.
- Introduced our new, dynamic Partner Portal.
- We restarted our SES customer event, and this year, we premiered our first SES Europe with great success.
- Revamped our support escalation process to improve our customer experience.
- We relaunched both Symmetry CONNECT Identity Management and Symmetry GUEST Visitor Management to a high level of market interest.
- Began our factory upgrade.
- Revamped our social media presence with an emphasis on video content.
- Along with many other smaller projects and improvements.
All of the above are a result of our Drive for 2025 and beyond program, preparing us to become an even better partner to you for 2025 and beyond!
Thank you for your support and loyalty. We deeply appreciate your business. We are dedicated to continually improving to be your best business partner.
We wish you a happy holiday season, and look forward to a mutually prosperous 2025!
Dave
AMAG Technology Welcomes Chris Meiter as Vice President, Global Business Development Video Solutions
AMAG Technology is pleased to announce the appointment of Chris Meiter as its Vice President of Global Business Development for Video Solutions. This new role underscores the organization’s continued expansion support to its entire technology suite.
Chris Meiter comes from Salient Systems, which is a decade-long strategic video partner of AMAG Technology. The appointment of Chris to this new position is a strategic win for both AMAG Technology and Salient Systems, offering enhanced opportunities for collaboration and product evolution that will directly benefit integrator and end-user customers.
“We are thrilled to welcome Chris to our commercial leadership team,” said AMAG Technology Executive Vice President of Sales, Marketing and Commercial Excellence, Kyle Gordon. “His extensive experience and deep understanding of customer needs in the video market will be instrumental in our growth strategy. Chris’ expertise will allow us to better serve our customers by delivering superior support.” READ MORE.
AMAG Quality Assurance – Known Issue Statement: Symmetry Blue 9xx-KP / ETxx-KP Reader Keypad LED failures
At AMAG Technology, ensuring product quality and customer satisfaction is our top priority. We want to inform you about a known issue affecting the Keypad LEDs in certain Symmetry Blue 9xx-KP and ETxx-KP Readers.
Quality Issue:
AMAG’s supply chain has used two vendors for LED (Light Emitting Diodes) in our keypad reader design since product inception in 2016:
- An LED from Inolux and an LED from QTB
- These two LEDs had been used interchangeably without any quality issues
- In 2023, AMAG began receiving reports of Keypad LEDs failing in the field after several months of use
- Our analysis showed – Ion migration internal to the LED, with degradation in the internal bond wire of the LED.
- The degradation is only seen on LEDs shipped from Inolux
- Devices shipped in the same time frame from QTB show no issues
- In collaboration with our supply chain, we were able to trace the range of LEDs to an affected batch of devices manufactured from March of 2022 through to October of 2023
- This equates to devices with the first four digits in the Serial Number ranging from 0411 – 0527
Corrective Action:
- Once the problem was identified and understood, AMAG quarantined any Keypad Readers with the Inolux LED and began shipping only the devices with the QTB LED
- As a result, all boards shipped with a Serial Number starting with 0528 have a known good (QTB) LED
RMA Process for Affected Customers:
Please contact technical.support@amag.com with the reader/s name and the quantity affected. This will generate an RMA number; our customer service team will work to get you advance replacements asap.
Regarding faulty readers there are two options:
- Supply the serial numbers and dispose of the readers.
- Collate the faulty readers for return and we will help to arrange shipping (at our cost). You will need to supply weights and dimensions, we will supply shipping labels/paperwork to allow you to arrange collection with your local UPS.
For any questions, please contact your sales representative or the relevant customer service department, see our website for contact details: www.amag.com/contact-us.
AMAG Technology Launches Symmetry Manager On-Demand Training Course
AMAG Technology announces the release of Symmetry Manager On-Demand, a new online training course designed to provide a flexible learning solution for our customers.
This self-paced course is ideal for individuals unable to commit to the three-day, in-person training or for those who prefer a more adaptable learning experience. Symmetry Manager On-Demand serves as a valuable supplement to our instructor-led training offerings, ensuring comprehensive educational support.
Course pricing details are available through the Learning Management System (LMS). Platinum End-Users enjoy complimentary access to this course for one year.
Additionally, AMAG Technology’s training department has recently reduced pricing on several of its courses. For more information and to explore our training opportunities, visit amag.com/training.
Building a Customer-Obsessed Culture at AMAG Technology
AMAG Technology, led by President David Sullivan, is building a customer-obsessed culture. While customers have always been important, we are building new and improved internal systems to better listen, respond to, and support our customers.
We’re proud to feature Jason Lawrence, Technical Support Manager, in the first of many videos showcasing how we’re building a customer-obsessed culture. From proactive problem-solving to personalized support, Jason and his team exemplify the commitment to going above and beyond for our customers daily.
Visit AMAG Technology at Intersec 2025
Are you attending Intersec in Dubai from January 14 to 16, 2025? Join us at the Dubai World Trade Centre and experience firsthand how our innovative solutions are transforming security and operational efficiency.
Visit Stand S1-B16 to see our latest Symmetry Access Control, Video Management, and Identity Management systems. Meet our team, see live demonstrations, and discover how AMAG Technology can help your organization achieve its security goals.
Microsoft® Security Updates & Symmetry Systems Requirements
The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the November 2024 versions. Microsoft Security Updates are available for:
- v8.x
- v9.x
- Hosted Systems
These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.
Holidays 2024
UK Office
- December 25 – Christmas Day
- December 26 – Boxing Day
- December 27 – Office Closed
US Office
- November 28 – Thanksgiving Day
- November 29 – Day after Thanksgiving
- December 25 – Christmas Day
